REFUNDS AND RETURNS
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
We are not liable for any cancellations/refunds/payments for orders placed through third-party service providers such as but not limited to Amazon, Flipkart, Snapdeal etc. We reserve the rights of shipping a product to You. We can refuse an order if We do not want to serve You, without any legal repercussions.
1. INCORRECT OR DAMAGED GOODS
In case a User has received the wrong product or a damaged good, and if the product is within our scope for exchange, we shall replace the product with a similar product. The User can send an email to Us of a digital photo of the damaged or incorrect item and the shipping container to firstname.lastname@example.org the following on the body of the email:
a) Your order number
b) The shipping ID or item number
c) A brief description of the reason for the return
d) And tell us whether you are seeking a replacement or a refund.
Buyer has to register the refund/replacement claim within twelve hours of the receipt of the product. You can raise a claim by sending an email to email@example.com.
You may also inform us of your intent to return an item via letter by post, fax, or e-mail. www.SuriyaMart.com will not entertain any claim made after 15 (fifteen) days, including weekends,from receipt of an order.
Your request will be processed within7 (Seven) days, and you will receive an email letting you know your replacement is under production. If you select a refund, you will be refunded the full cost of the item in case of receipt of damaged products. Depending on the product, returns may not be fully refunded, and cost for delivery of returned product may be reduced from the refunded amount.Incorrect or Damaged Products delivered are to be handed over to the third party transport service employed by Us,after requesting for a refund or replacement by sending an email to firstname.lastname@example.org.
We do not refund the cost of delivery for Mobile Accessories, TV Accessories, Home Appliances Related Product Accessories, Auto Accessories, Automobiles, Bath and Spa, Baby Care, Cleaning Products, Computer Accessories, Food and Nutrition, Fashion, Footwear Accessories, Gardening Products, Health Care, Home Products, Hygiene, Innerwear, Jewelry, Music Instrument Accessories, and Personal Care Products. To qualify for a refund of the cost of delivery (if applicable), you must return the goods within 7 (seven) days, including weekend, of your request for a return/replacement.
2. PACKAGING OF ITEMS FOR RETURN
To return an item, please pack them in the original tube or box/container and include the completed Return Instructions from located on the back of the Packing List included with your order. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID, and item number. We encourage you also to include a brief description of the reason for the return. The products for return will be collected by executive and for customers from out of service areas, shall courier by their own for faster processing. The company will be bearing the cost of returning the items.
As a User, you may cancel Your order at any time until the order has been processed from the merchant(s), after being placed. In such a case we will refund payments, if any, already made by you under the relevant order. Any return or refund is as per the return and refund policy of that particular vendor.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
c. in case of unavailability of a product, or
d. for any reason outside the control of the Company including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of product specifications and pricing, the details of a product as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards purchase of such products.
We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
Refunds will be issued by the same means of payment as used for the initial transaction. You will not incur any fees as a result of such return. We will withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Once we are in receipt of the goods or have received the tracking information of the returned item from you, we will the refund amount to your bank account, credit card, etc. We typically issue your refund within 6 to 10 business days of receiving the package.
If a User wants to return a product for a product in a different size or a different item, he can do so for a refund by following these simple steps:
a) Register the refund/replacement claim within 7 (Seven) days of the receipt of the product. You can raise a claim by sending an email to email@example.com. You may also inform us of your intent to return an item via letter and e-mail.
b) Complete the return request form on the back of the packing list included with your order along with a brief description of the reason for the return.
c) Ship your item back to us in its original packaging and enclose your completed Return Request. We strongly encourage you to return the item via a traceable method or return the item to the delivery executive.
d) We typically issue your refund within 6 to 10 business days of receiving and verifying the package. The refund will be deposited into the Users account or by other means of communication available.
e) Exchange of the product is solely on discretion of the company and strictly not permitted.
Once the refund process is complete, you can place an order for a fresh item of your choice.
We offer paid shipping services and this shipping shall be done by private post, our own delivery sources and a third party logistics company depending on the location of delivery. We may change the third-party logistics company at our will without any notification. If You prefer the product to be shipped by logistics company of Your choice, it should be agreed and paid for, during the transaction and not after placing the order.
Delivery could take a little longer for remote locations and shall depend on the third-party logistic company’s policies. Orders are dispatched within 10-15 working days;after necessary time is taken to prepare the order. The Company cannot be held liable, if in a case there is a delay in dispatching the order due to an unforeseen circumstance. Delivery shall be based on the type of product that is being purchased. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. Products are not shipped on Sundays, public holidays or during non-working hours.
Users are requested to enter the correct billing address and contact information as it appears on Your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by Our customer experience team. Make sure to also enter the correct shipping address (Street number and name, City, State, and Pin code) as We are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
If in a situation, the order has not been delivered to you and has been returned to Us due to Your unavailability, You would be liable to pay the charges for re-delivering the product to You. The Company/ Website does not track the shipment or follow up with the third-party logistics company, We have partnered with, on the status of the shipment.
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