SHIPPING AND DELIVERY POLICY
FOR THE BUYERS
Most of the orders placed through us are shipped within 15 to 30 business days. You will be notified of a planned shipping date within 7business days of placing your order. The Shipping charges are subject to estimation thus, actual shipping charges will be applied to the invoice according to best method/best price, and the same will be informed to you prior to the shipping. Accepting requests for pickup or special delivery are at our discretion. The order is considered to be completed once the item has been handed over by the Delivery Executive to the you.
Payment is required to be made before the shipment of your order. We accept convenient modes of payment such as cheques, net banking, MasterCard, and visa. However, we do not accept cash on delivery as a mode of payment for your orders.
For the convenience of buyers outside of India, we provide payment options via debit card, PayTM, CCAvenue or direct Bank deposit.
Octroi is a local tax collected on various articles brought into a district. Cities such as Nagpur, Sangli, Dombivili, Nasik, Mumbai, Pimpri &Chinchwardi, Kothrud (Pune), Ahmednagar, Pune, Akola are Octroiable cities. Any applicable Octroi will be payable by the customer. You are required to pay Octroi to the courier company if requested by them in these cities. www.SuriyaMart.comis not responsible for any Octroi payments.
d) DELIVERY OF THE PRODUCT- ESTIMATED TIME OF DELIVERY AND MODE OF DELIVERY
The estimated time of delivery is within 15 to 30 working days for domestic orders and 25 to 45 working days for international orders. We try to process all deliveries through reputed courier companies. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
e) PACKAGING OF THE ITEM
Unframed and unmounted works of art will be shipped rolled up and in protective cylinders. Art works that are framed(with glass or otherwise) or those art works or any products which are susceptible to breakage, as well as large Home Appliances that require care will be packed in protective layers of bubble-wrap and other such anti-shock material and/or insulated boxes so that they are delivered to you undamaged.
f) INTERNATIONAL DELIVERY
www.SuriyaMart.com delivers items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use private post, our own delivery sources and third party delivery executives depending on your location to deliver your shipments safely and timely to you. Customs duty & other international taxes, etc. if applicable will have to be borne by the customer according to the laws of the land. The order may delivered based on current circumstances and availability. The Company is not liable or responsible for any delay in delivery of international orders.
g) ONLINE TRACKING
All www.SuriyaMart.com items are delivered through reputed courier partners who will provide you with a tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We will email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
h) BUYERS PROTECTION PROGRAM
The payment is not released to the seller until the product is delivered to the buyer and the buyer confirms product satisfaction.www.SuriyaMart.com upholds high standards of post purchase service, such as easy returns and refunds in case of damaged/defective/broken orders, or if the order does not match the quality description or photo as specified on the website, or if the product is disliked for quality. www.SuriyaMart.com is bound to respond to any refund/return claim within 7 (seven) working days.
Free shipping on all order ( T&C apply )
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